Tuesday, May 31, 2011

Answer Shopping

Answer shopping is when we continue to ask a question, hoping for a different answer.  Children do it all the time, playing one parent against another.  We do it when we escalate a customer service issue to a higher level in an organization.  Our court system is designed with a defined appeals process.  And it's common to challenge a medical diagnosis that isn't what we expect.  Answer shopping is a good way to explore our options. 

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