Fan Club

Our children quickly realize that their parents are the most devoted members of their fan clubs.  Regardless of changing interests, as parents, we are 100% supporters of their current endeavors.  No other individual, organization or company could hope to achieve this 100% devotion.

However, each of us as individuals, organizations and companies can aspire to attract raving fans.  The rules for "others" are simple:

• Under-Promise, Over-Deliver
• Think like an Owner of the Enterprise and Customer Relationship
• Deliver the Platinum Rule - Treat others as they Expect to be Treated
• Quickly Resolve Complaints
• Act Decisively
• Refer without Expectation, but with Hopes of Reciprocity