There are abundant wonderful resources for effective communications. One that I haven't seen frequently mentioned is silence. We are inundated with talk, text, email and can get antsy when we have unscheduled time. Silence is powerful. It allows us to think, react appropriately or refrain from reacting. Silence also provides space for others to: take charge; offer opinions, advice or options; be acknowledged non-verbally (eye contact, smiles, hugs, etc.).
And most importantly, appropriate silence allows us to hear our own voice.
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