I met someone this week, who I described to a friend as, a life-support system for an ego. It is clear that this individual has many skills and experiences. Some of his words indicated that he wanted to be helpful. However, his first words were all about him and his credentials. Some of his language was condescending, since he was totally unaware that I shared some of his credentials.
It is quite probable that this individual is clueless that he undermines his credibility by antagonizing those with whom he interacts.
With this harsh assessment, I must add that my friend voiced what I had already realized - this was a very insecure individual. As with most interactions, this one was "not about me".
When we can separate what is being said from what is actually being communicated, we go to the head of the class in strengthening relationships and adding consultative value.
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