We are all asked to adapt and embrace change - sometimes more frequently than we are willing to accept. However, when we are part of a large organization and change is thrust upon us, we need to remember that all of our actions impact our customers. Though our competence with new systems may be minimal, our sincerity in working through the changes on their behalf will be the stories positively retold.
When I react as I'd like to be treated or know (from asking) that a customer would like to be treated, I am able to put my best self forward.
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