This week I heard a disjointed presentation by a keynote luncheon speaker. I didn't know my seat mates, but by reading a couple of expressions, thought I detected their disappointment at the quality of the presentation. However, after the event an email string connecting some additional attendees who had exchanged cards, provided an enthusiastic assessment of the presentation by two of the attendees.
This experience reminded me that what we hear and how we process the information can be vastly different than others who hear the same words. Regardless of what is actually said, when common understanding is critical, we must take time to assess what others in the group actually heard.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment