Living through Construction

We are so programmed to deliver a finished product that we may miss a critical opportunity to differentiate enhancements. In our "deliver 100% solutions environment" we may do a dis-service to our friends, colleagues and constituents when we don't show our constituents that progress is painful.

As a consequence of Hurricane Ike, each day I travel 6 miles on one of Houston's most traveled major thoroughfares - Westheimer. A major reconstruction project incorporates 9 miles for this critical transportation artery. I travel between Loop 610 and Beltway 8. The construction project extends 3 miles west of my destination.

The reconstruction of Westheimer has been a challenge. However, each new lane mile of reconstruction brings terrific improved mobility. If the project had been completed instantaneously, all of the regular commuters might have taken the project improvements for granted. Since we've lived through the progress, we can, will and do appreciate the improvements.

I think this sometimes happens in business as we strive to make things transparent for our clients and colleagues. Given the road construction example, perhaps we need to illuminate for others the process we go through to achieve substantial improvements, rather than just providing turn-key enhancements.

Though living through construction is painful, it makes us vividly contrast the final improvements.

Anyone who has lived through a home renovation knows first-hand that the end result is worth it, but those who aren't familiar with the achievement obstacles aren't fully appreciative of the twists, turns, obstacles and delays that had to be endured to render a fabulous result.

Trials make us strong. Recognizing enhancements makes us vividly aware and appreciative.