Over-Scheduled

We are all victims of over-scheduling, but are we perpetrators as well as victims?

We've all bemoaned excessive waits in doctor's offices.  Thankfully, I am healthy and generally only have an annual check-up.  But, I've had many, many experiences of waiting with others.  When we are waiting, we are torn between "the expectation that my appointment time should be honored" and "the realization that if we're the patient with the problem, we want the doctor to take as much time as we need".

Though I'm not a medical professional, I have the opportunity to invite Sterling Bank customers and prospects to more than 30 events each year.  We are fortunate that most of the folks who indicate that they will attend, actually participate in our events.  However, we always, despite our best efforts to confirm, have a number of individuals, who never notify us that their plans have changed.

Until we all commit to honor the appointments we make and to change the appointments we can't keep, we'll all continue to be victims of overscheduling in all facets of our lives.